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Refund and Returns Policy

Thank you for choosing our Digital Goods for your digital downloadable product needs. Please read this policy carefully before making any purchase, as it outlines the terms and conditions regarding refunds and returns.

Product Compatibility:
It is the responsibility of the customer to ensure that their device or platform is compatible with the digital product before making a purchase. We provide detailed product information on our website, and we encourage customers to review this information thoroughly.

Download Issues:
In the event of any download issues, please contact our customer support team at contact@dilade.com We will make reasonable efforts to assist you in resolving any problems with downloading or accessing the purchased product.

Product Quality:
We strive to provide high-quality digital downloadable products. In the rare event that you encounter any issues with the product itself, please contact our customer support team within [7 days] of purchase, and we will assess the situation on a case-by-case basis.

Do You Offer Money Back Guarantee?:

You should pay attention to our requirements, we DO the refund if there is an issue with the product and our technical support can’t solve it for you. And we’ll provide a refund for you within 30 days of your purchase.

“I don’t like the product..” – “This is not for me…” – I don’t have the software to edit…” – that kind of reason is Un-Acceptable to claim the Money Back Guarantee. Because we already mentioned and showed you clearly on the sales page about the product and its content.

*REFUND PROCESS :
DO NOT open a dispute claim via Paypal – we use Other Platform to handle payment, so all refunds must be processed by the platform as per their Business Policy.

*PRODUCT USAGE POST-REFUND:
By receiving a refund, you agree to remove all files downloaded from our website, and all rights to use the product will be revoked.
We reserve the right to decline a refund if the client does not adhere to these conditions.

Unauthorized Distribution:
Redistribution or sharing of purchased digital products without explicit permission from Dila De Marketplace is strictly prohibited. Any unauthorized distribution may result in the termination of access to the product without a refund.

By making a purchase through Dila De Marketplace, you acknowledge and agree to abide by the terms outlined in this No Refund and Return Policy.

If you have any questions or concerns, please contact our customer support team at contact@dilade.com

Thank you for choosing Dila De Marketplace.

Need help?

connect@dilade.com
instagram.com/diladeofficial